1. Introduction
Welcome to Narsun Studios ("we," "our," or "us"). We are an AI-powered immersive technology company headquartered in Riyadh, Saudi Arabia, with offices in the United States and the United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://narsunstudios.com or engage with our services, including AI product development, XR experiences, digital twins, metaverse environments, blockchain solutions, and related offerings.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide to us when you:
- Submit a contact form or project inquiry
- Book a consultation or 15-minute call
- Subscribe to our newsletter or blog updates
- Engage us as a client or business partner
- Apply for a position or partnership opportunity
This information may include your name, job title, company name, email address, phone number, and the content of your message or inquiry.
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time on site, and referring URLs
- Device identifiers and screen resolution
- Interactions with embedded video content (e.g., Vimeo)
2.3 Information from Third Parties
We may receive information about you from business partners, referral sources, and publicly available databases in connection with our B2B services and partnership programmes.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To deliver, maintain, and improve our website and technology offerings
- To send transactional communications related to your engagement with us
- To send marketing and promotional content where you have consented or where we have a legitimate interest
- To conduct research, analytics, and product development
- To comply with legal obligations and enforce our agreements
- To detect, prevent, and address fraud, security, and technical issues
- To evaluate partnership and collaboration opportunities
4. Legal Bases for Processing (GDPR & Applicable Laws)
Where applicable, we process your personal data under the following legal bases:
- Contractual Necessity: Processing required to perform a contract with you or take pre-contractual steps.
- Legitimate Interests: Processing for our legitimate business interests, such as marketing to existing contacts, improving our services, and preventing fraud.
- Consent: Where you have given us explicit consent, such as for newsletter subscriptions or non-essential cookies.
- Legal Obligation: Where processing is required to comply with applicable laws or regulations.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Please refer to our separate Cookies Policy for full details on the types of cookies we use, their purposes, and how you can manage your preferences.
6. Sharing and Disclosure of Information
We do not sell your personal data. We may share your information with:
6.1 Service Providers
Third-party vendors and partners who assist us in operating our website and delivering our services, including cloud hosting providers, CRM platforms, email service providers, analytics tools, and video streaming platforms (such as Vimeo). These parties process data on our behalf and are contractually required to protect it.
6.2 Business Partners
Where required to fulfil a project, we may share relevant information with technology partners, subcontractors, or integration partners with your knowledge.
6.3 Legal Requirements
We may disclose information when required by law, court order, governmental authority, or to protect the rights, property, or safety of Narsun Studios, our clients, or the public.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
7. International Data Transfers
Narsun Studios operates globally with offices in Saudi Arabia, the United States, and the UAE. Your data may be transferred to and processed in countries outside your country of residence. We implement appropriate safeguards for such transfers, including standard contractual clauses and data transfer agreements where required.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymise it.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data under certain circumstances.
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Request transfer of your data in a machine-readable format.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based.
To exercise any of these rights, please contact us at info@narsunstudios.com. We will respond within 30 days.
10. Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (TLS/SSL), access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.
11. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
12. Third-Party Links
Our website may contain links to third-party websites, including client portals, partner platforms, and social media. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised policy on our website with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
Effective Date: May 5, 2026